FREQUENTLY ASKED

QUESTIONS

GENERAL

A: Absolutely, we will do our very best to accommodate your needs.

A: We ship products out on a daily basis via Purolator, UPS, and our local courier. Offsite services are available upon request.

A: All work comes with a 1-year warranty.

A: Depends on the request, virtual samples are always an option for every job. We do offer a wide array of samples in our showroom as well. Refer to our policies for a full detailed outline of our samples request

SIGNS

A: We offer a wide variety of materials ranging from coroplast, PVC, foam core, styrene, metal, and cedar. This list is by no means finite and we are able to work with almost any material to create a sign for you. We use either plotted vinyl or digitally printed vinyl to surface our signs in most cases. However, we do still hand paint our sandblasted signs.

A: 1-5 years depending on where the sign is located. Indoor signs offer a significantly longer lifetime than outdoor. Additionally, outdoor signs that are southern exposure have a shorter lifespan.

A: Depends on the extent of the damage, it may be cheaper to create a new one and offer your company a fresh new look.

VEHICLE WRAPS

A: The major difference is in the material used and the surface area covered. Vehicle wraps are done with digitally printed vinyl, which is coated with a UV clear protectant, they typically also cover a lot more surface of the vehicle, hence the term “wrap”. Vehicle lettering is done using 2mm cut vinyl that we offer in a wide variety of colours and reflectants.

A: Vehicle wraps typically last anywhere from 1-5 years depending largely on the owner’s care. The most damaging elements to vehicle wraps are long sun exposure and water under pressure (ie. car washes).

A: The manufacturer puts a lifespan of 8 years before colour fade on cut vinyl. However, there are other elements that will deteriorate the vinyl much sooner than 8 years, such as long sun exposure and water under pressure (ie. car washes).

A: Unfortunately cut vinyl is an opaque material; so depending on the area covered and the size of the lettering it may make visibility difficult. An alternative to using cut vinyl would be to use our perforated material, which is a direct to print material that allows greater visibility.

A: The manufacturing process of our wraps occurs in three phases:

  1. Creation. The longest, most involved stage is for the warp to be designed and approved.
  2. Printing. Once the graphics are approved, the production of the wrap typically requires 3 to 5 business days (this stage includes laminating and cutting the vinyl material after printing).
  3. Installation. We ask to have the vehicle in our factory in order to properly attach your wrap.

A: After dropping the vehicle off at our location that you’d like to have the wrap installed on, we take 1 or 2 business days (this largely depends on the vehicle’s size, as larger or more intricate designs will need more time).

A: Smaller wraps, such as certain partials or lettering, can be installed at your location of choice. However, most wrap projects require that we install them at our factory location.

A: The cost of your sign and wrap projects will vary, depending on the type of product and the intricacy of the design and print specs. If you have a more modest budget we suggest a partial wrap, rather than a full one, because partial wraps look just as professional and cost less. Give us a call to obtain accurate quotes for your projects.

A: Absolutely, please be sure to mention that when asking for a quote, as we do take that into consideration.

A: Yes, run your vehicle through the car wash prior to installation in order to prevent postponing your application.

A: No, vinyl wraps will protect your vehicle from surface scratches. On the other hand, if your vehicle doesn’t have factory-finished paint, or an unstable surface, damage may occur.

A: You should allow a minimum of 2 weeks to allow all the gases in the paint to release before lettering a vehicle.

A: We recommend waiting for about 2 weeks and then you can wax right over top of your vinyl graphics

A: Avoid high-pressure washes as much as possible as they can lift the vinyl allowing dirt to collect under the vinyl and causing it to peel. You should allow at least 2 weeks before washing your vehicle as the vinyl needs this time to properly adhere itself to the vehicle. In the event you go through an automatic car wash in the first 2 weeks, you run the risk of the high-pressure wash removing and or damaging your graphics, which in turn voids your warranty.

A: In winter, scrape ice and snow off of your vehicle using a soft brush and rear defroster; rather than a scraper.

A:   No problem, our staff can either remove it for you at an hourly rate or we can offer advice to those looking to do it themselves.

FILE TYPES

A:   Adobe .pdf and Illustrator (.eps or .ai) files are the preferred method of file types; however we do accept hi-resolution .jpegs and Corel Draw (.cdr) files.

*We request that you convert fonts to outlines before sending your file, as we may not have the font you’ve used.

*Depending on the job, .jpegs may require additional work (mainly in the case for plotting, not digitally printing).

A: In most cases no. Typically logos on websites are either .gif or .jpeg, and are often compressed for website browsing, resulting in a small file type and lower quality. That is not to say we cannot use files from the Internet. As there are high-resolution files on the Internet, it depends on the job being done and how large the image is being expanded to.